Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Review Fixer PRO website and services (“Services”), provided by VendoQ LLC (“Company”, “we”, “us”, or “our”), located at 28 Geary St STE 650, 141, San Francisco, CA 94108, United States. By using our website, submitting a lead form, or purchasing a service, you agree to these Terms. If you do not agree, please do not use our Services.

1. Service description

Review Fixer PRO provides online reputation management services, including but not limited to:

• Review profile audits and gap analysis.
• Drafting, reviewing, and publishing responses to public reviews.
• Voice calibration and brand-tone guidelines.
• Escalation handling for sensitive or legally risky reviews.
• Reporting and performance dashboards for managed accounts.

All review responses are human-written and human-approved before publication. We may use internal tooling and AI drafts to accelerate the workflow, but no response is published without final human approval.

2. Plans, pricing, and payment

We offer one-time service packages and monthly subscription plans. Current pricing is published on our website and may be updated from time to time. Prices are in U.S. dollars unless otherwise stated.

• One-time plans (e.g., Ready-to-Post Pack, Done-for-You Cleanup) are paid in full before work begins.
• Subscription plans (e.g., Managed Reputation, Reputation Growth) are billed monthly in advance. They renew automatically until canceled.
• You authorize us to charge your chosen payment method on the billing date. If a payment fails, we may pause service until payment is resolved.
• All fees are non-refundable unless otherwise stated in a written agreement or required by law.

3. Cancellation and refunds

Monthly subscriptions may be canceled at any time from your account or by contacting us. Cancellation takes effect at the end of the current billing period; no partial-month refunds are provided. One-time packages are not eligible for refunds once work has commenced, but we will revise deliverables until you are satisfied with the tone and accuracy of the work.

4. Client responsibilities

To use our Services, you must be at least 18 years old and have the authority to bind the business you represent. You agree to:

• Provide accurate information about your business, review platforms, and access credentials.
• Grant us the permissions necessary to draft and publish responses on your behalf.
• Review and approve responses promptly, especially those involving sensitive or escalated situations.
• Not use our Services to publish false, misleading, defamatory, harassing, or illegal content.
• Comply with the terms and policies of any review platform you connect to our Services.

5. Content and intellectual property

You retain all ownership rights in your business content, branding, and review platform accounts. We do not claim ownership of your data. We grant you a limited, non-exclusive license to use the deliverables we produce for you (e.g., response copy, reports) for their intended purpose. You may not resell, redistribute, or use our deliverables to create a competing service.

Our website, workflows, methodologies, and internal materials are the intellectual property of VendoQ LLC and are protected by copyright and other laws.

6. Prohibited use

You may not use our Services to:

• Post fake reviews or manipulate review platforms.
• Harass, threaten, or defame individuals or competitors.
• Violate any applicable law or the terms of a third-party platform.
• Reverse-engineer, scrape, or abuse our systems or website.
• Upload malware, spam, or other harmful code.

7. Limitation of liability

To the maximum extent permitted by law, VendoQ LLC and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or reputational harm, arising from your use of our Services. Our total liability for any claim relating to the Services shall not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim.

Review platforms and third-party services are outside our control. We are not responsible for platform suspensions, algorithm changes, or delayed publication.

8. Indemnification

You agree to indemnify and hold harmless VendoQ LLC, its affiliates, and their respective officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights or platform policies.

9. Governing law and dispute resolution

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of laws principles. Any dispute arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in San Francisco County, California.

10. Changes to these Terms

We may modify these Terms from time to time. The updated Terms will be posted on this page with a revised effective date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

11. Termination

We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms, harmed our systems, or engaged in illegal conduct. Upon termination, your obligations under Sections 5–9 and any accrued payment obligations will survive.

12. Contact us

For questions about these Terms, please contact us at the address and email below.